Serving The Dallas Fort Worth Metroplex

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Sr. Network Systems Analyst

Senior Network Systems Analyst

Purpose of role:

Our client has a role for a key individual to support and direct the network technology services for the delivery of our clients Cloud Service in North America focused upon the virtualized and physical server environments for Windows and Linux along with network topology of Core switches (SDN), Firewalls, Load balancers, and WAN accelerators to provide a stable platform on which our clients businesses can support their clients.

Provide technical network management leadership for Microsoft Windows based Private Cloud environment using ITIL v3 service processes: Incident, Problem, Change, Release, Configuration, and Request management. Support for both Cloud data centers in North America plus 94 remote locations in US and Canada. Support will encompass both office hours and on-call support to 24 x 7 with alert management and operational team members.

Our client will utilize Microsoft private cloud technology in 2 Cloud Data Centers for North America to build a cohesive IT infrastructure and service model serving all operating companies. This is a major transition program which will cover the entire group over a 3 year period starting in North America across 94 sites. This model will complement the localized infrastructure model currently in place.

Key Responsibilities:

  • Deliver a high quality IT service with no single point of failure within
    connectivity to the cloud
  • Improve efficiency of IT Services through alert management of WAN / LAN for cloud.
  • Improve customer satisfaction
  • Become a valued partner to the business
  • Drive forward a proactive approach within the team to support the business by offering critical support services
  • Manage and set priorities within the defined ITIL service processes for the support of Network systems for our clients Cloud infrastructure. Working in a team environment with following components including Server, Storage Management, Network Security, DR systems and processes and Data Centre Operations
  • Completes projects by coordinating resources and timetables with other teams and the business
  • Maintains staff by recruiting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities
  • Improve services by tracking emerging technologies; evaluating their applicability to business goals and operational requirements
  • Manage all incoming Incident and Service Requests, scheduling work to deliver against timescales, and set expectations with requestors, keeping them informed of progress

Measurements:

  • Resolution of Incidents and Service Requests within agreed Service Levels
  • Platform and Service Availability within agreed targets
  • Track major Network and Telcom vendor availability and publish monthly
  • Delivery of Project/Change Commitments to agreed timescales
  • Customer satisfaction levels
  • Staff turnover at or below national average
    • Eradication of problems at root cause

Education and/or Experience:

  • Technical Service Delivery role in a distributed Service Delivery model preferably global footprint.
  • Working within matrix relationships to provide Network technology direction.
  • Maintains a positive attitude and conveys this to the team and other technical organizations within our client.
  • Work as a team to develop solutions to business problems and communicate effectivity the decision on changes
  • Bachelor’s degree in computer sciences or information management with the following related experience and / or training; or equivalent
          combination of education and experience:
    • Experience with Microsoft Private Cloud
    • Dell and Cisco network switch devices
    • Cisco Firewalls
      Load Balancers
    • Various WAN configurations: point to point, MPLS, VPN, Wireless
    • Storage replication methods at both data center and application / database levels
    • Remote Network management for our clients large, medium, small, and outpost office locations
    • ITIL v3 service processes
    • Data Center operations with virtualization


Language Skills:

  • English required
  • Excellent interpersonal skills.
  • Liaison by formal and informal means with staff of all levels.
  • Builds lasting working relationships and shows consideration for colleagues.
  • Demonstrable understanding of KPIs and Management reporting frameworks.

Mathematical:

Ability for analytical understanding of statistical trending information to continually improve delivery of services and customer experience 

Reasoning Ability:

  • Logical reasoning for information technology, proactive, accountability
    for service improvements, with the ability to quickly translate requests
    or problems into appropriate actions and solutions.
  • Ability to approach problems from a different perspective to identify innovative solutions.
  • Ability to identify trends of issues and propose innovative solutions.


Computer Skills: (in Priority order)

Dell RedCell Ops, multi-vendor version of Dell Open Manage Network Manager
Network -  four discreet networks within the data centers out to the remote sites using VRF and Gardened Firewall approach
Network -  core Dell S6000 40GbE switches, also Dell S4810
Network - TOR Dell N4032F
Network - Dell M1000E Blade enclosures
Network -  Wan Acceleration – Riverbed appliances
Network - Load Balancing  and Firewall support, Citrix NetScaler (LB) and Kemp (LB), Cisco (FW)
Network -  remote locations: Cisco, Dell, and Riverbed, also some use of  ADSL routers with wireless points.
Security - Cisco FW and 2FA multi factor access and IDPS
Systems Center – Operations Management (SCOM)

Systems Center – Service Manager (SCSM)

Certificates, Licenses, Registrations:

  • IT Infrastructure Library (ITIL) v3 accreditation.
  • Relevant and Current Operating System and Network Technology
    qualifications i.e. MCSA, MCSE, MCNE, CCIE. CCNA, CCSP
  • ISO27001 accreditation preferred.

Work Environment:

Required to work in an office environment. Occasionally required to work in Data Centre and Communications Rooms. 

Core Competencies:

Analytical- Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

Problem Solving- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Service- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Oral Communication- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Written Communication- Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read andinterpret written information.

Teamwork- Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Organizational Support- Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

PO Box 93538
Southlake, TX 76092

1207 S. White Chapel Blvd
Suite 130
Southlake, TX 76092 | Directions